FAQ

The information below is provided as a general guide. Your treatment recommendations will be tailored to your individual condition. If you are pregnant, taking medication, recovering from surgery, or have any specific health concerns, please let us know before your appointment.

Questions & Answers

Here are some of the most common questions we receive. If you need more information, feel free to get in touch with team.

Do you have parking?

Paid street parking is also available directly in front of the clinic for your convenience. Please always check parking signs carefully, as clearway restrictions may apply at certain times.

There are several free 2-hour parking options just a few minutes’ walk from the clinic:

1. Camberwell Station parking

2. Parking opposite the clinic near Mayston Street

3. Car park at Market Place

How long are the sessions?

Appointment durations vary depending on the service and your individual needs. As a general guide, we recommend allowing 30–60 minutes for your visit, including registration, consultation, treatment and payment.

At Herbs & Motion, we believe in taking the time to understand your concerns. Our practitioners aim to provide thorough assessments and personalised care without rushing your treatment.

What do I need to bring?

Please wear comfortable clothing and bring:

– Any relevant referrals, medical reports or scan results.
– A list of your current medications and supplements.
– Your private health insurance card, if claiming.

If you’re using a Care Plan, bring your GP referral and Medicare card. For WorkCover or TAC, bring your claim number and any approval letters or referral paperwork.

Do I need a referral?

No referral is needed for a private physiotherapy or acupuncture appointment—you can book directly.

For funded appointments:
– Medicare Care Plan: bring a valid GP referral and care plan.
– WorkCover or TAC: a referral from your treating doctor is required.

Can I receive treatment while menstruating?

Yes, you can generally attend physiotherapy or acupuncture appointments while menstruating. Let your practitioner know, especially if you have any discomfort or concerns, so they can assess whether treatment is appropriate for you that day.

I have a Medicare card. Does Medicare rebate any of my appointment costs?

A Medicare card alone doesn’t qualify you for a rebate.

– Physiotherapy: You may qualify with a valid GP Care Plan referral. Eligible appointments have a Medicare rebate, but there is an out-of-pocket gap.

How many sessions will I need?

The number of sessions varies depending on your concerns and how you respond to care. Your practitioner can discuss an appropriate plan after assessing you at your first appointment, then review it as you progress.

I have private health insurance. Can I claim a rebate?

Yes—if your policy covers the service and practitioner, you may be able to claim a private health rebate.

We offer HICAPS on-the-spot claiming, so bring your health insurance card and you’ll only pay any remaining gap if the claim is approved. Check with your insurer beforehand to confirm your cover and rebate amount.

Do you accept WorkCover insurance?

Yes, we accept WorkCover-funded physiotherapy appointments.

Please bring your doctor’s referral, WorkCover claim number, insurer details and any claim approval documentation. Let us know when booking that your appointment is under WorkCover.

Do you accept TAC clients?

Yes, we accept TAC-funded physiotherapy clients with an approved claim and a doctor’s referral.

Please bring your referral and TAC claim number. Approved TAC physiotherapy appointments are billed directly to TAC, with no gap payment.

Do you provide home visit services?

Unfortunately, we do not currently offer home visit services. All consultations and treatments are provided at our Herbs & Motion clinic in Camberwell.

We welcome you to book an appointment at our clinic.

Do you accept Home Care Package clients?

Yes, we accept Home Care Package clients for physiotherapy. Please mention your package when booking so the team can confirm funding and billing arrangements with your package provider.

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Highly professional and effective! Jay helped relieve my old knee injury significantly after just two visits. Highly recommended!

Amazing service and effective treatment from the team. Always super friendly and easy to talk to. Highly recommend!

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